Ratings & Reviews

Overall Rating

5(49 reviews)98% of customers recommend this property

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OJBKsubmitted by Zhengnan K. - |Recommended: Yesgood
response from property -This is great news! We're so happy to know that you had a good experience.
Quiet, Safe, Comfortablesubmitted by Peter W. - |Recommended: YesIts a quieter, friendly community with excellent resources.
Nicesubmitted by Daniella G. - |Recommended: YesNice
Good but quite priceysubmitted by Carlos M. - |Recommended: NoI found my years at Mill Valley to be good in terms of how they treated me very professional, respectful, and accomodating. The recent renovations in the apartments seemed long overdue to me ---there is this faux-wood, mid 70's feel to the interiors that needed changed perhaps 25 years ago. Considering this, and the space you have, I believe that the price has become excessive. The area is not at all a luxury one, but the prices are reaching that point. If you want the convenience of an apartment where you get good service and a good location only 8 minutes from downtown Amherst , you will have to pay a good amount for it. If you have the money to pay that, you might as well look at newer places around for a similar amount.
response from property -Thank you for your feedback. I am glad you enjoyed the service here at Mill Valley, and am sorry to hear you were unhappy with the rental rates. As you mention, we did extensive updates to the community including kitchens and appliances, bathrooms, windows, insulation, roofing, heating, paving, and the addition of a brand new playground and fitness center. Even with the updates, our rents are well within the standard of Amherst rents for apartments of this sizewe regularly check in with our competition to be sure of this. Most of the newest communities in Amherst are charging nearly double, often for smaller spaces with little or no parking. If you would like to discuss this further, please contact me, Sarah Warren, Property Manager, at 413-253-7377. I look forward to hearing from you.
Marginally functional, waste management and speed bumps are really badsubmitted by Joshua W. - |Recommended: YesStaff were amenable, appliances functional, but the place only served its purpose marginally. Four speed bumps between my parking lot and the main road is just too many, completely unnecessary. They were in complete disrepair also, causing more than typical wear on my car. Waste management was atrocious. Recycle bin always too small, overflowing and contents blown about the grounds and into surrounding wetlands and requiring residents to dump recycling in the trash. Noise and smoke even traveled in from adjacent units. Flood light outside was on all night, streaming through my window.
response from property -Thank you for your feedback. You may be pleased to know that the entrance drive has been repaved with new, less aggressive speed bumps. I know the bumps can be tiresome, but they are necessary for keeping the cars at reasonable speeds where there are so many pedestrians. The recycling did get a little out of control during the recent spate of move-ins and move-outs, I apologize for the inconvenience. Maintenance tries hard to keep these areas in check and they are all currently clear. No noise or smoke complaints have been submitted to us by you or your roommates, and I would be happy to discuss this with you further in person. Please contact me, Sarah Warren, Property Manager, at 413-253-7377 so I can address your specific concerns.
Maintenance Crewsubmitted by Ruth B. - |Recommended: YesHi, I want to thank Josh and Mario for being such gentlemen AND for being such skilled fixers. They were here for 15 minutes, were unfailingly polite and respectful, and fixed everything - and quickly There were four things to fix, and they even educated me on how to take care of one of them myself if necessary in the future. They even came on a very busy day for them, the day after I called So WONDERFUL to have nice, strong men come into your home and fix things so politely and effectively. Thank you for hiring these amazing gentlemen
Love Itsubmitted by Melissa M. - |Recommended: YesHas been a pleasure since day 1. Staff are friendly and responsive, have never had any problems at all.
Good Place to livesubmitted by Muwen Z. - |Recommended: YesGood
response from property -Thank you so much for your review!
Pretty good submitted by Ziyang C. - |Recommended: YesExcellent experience here
response from property -Thank you for your feedback, we're glad you like it here!
GOODsubmitted by Yue Y. - |Recommended: YesGOOD
response from property -Thank you for your review! I hope you are no longer having any issues with the construction of the buildings since the completion of our renovations. Please contact me, Sarah Warren, Property Manager, at 413-253-7377, if you have any concerns.
Experience submitted by Yijie G. - |Recommended: Yesvery good living environment
response from property -Thank you so much for your feedback! We are pleased you are enjoying your time here.
Amazing Living Space For Graduate Studentssubmitted by Ryan L. - |Recommended: YesLiving at Mill Valley exceeded my expectations for living in a managed apartment. The staff is really friendly, and the maintenance team was very prompt. In one instance, my roommate and I had an issue with our refrigerator at midnight, and someone from the team was there within 30 minutes . The campus is really peaceful, and there are nice outdoor spaces-- Overall, very impressed
response from property -Thank you so much for your feedback. We really enjoyed having you here!
Good size and clean apartment, an overall pleasant place to livesubmitted by Jennifer U. - |Recommended: YesThe apartment is great maintenance comes in a timely manner if there are any problems, and overall the service is good. My only complaint is the walkways. They are destroyed and need to be paved. It's easy to stumble in the many pot holes when walking to the apartment, especially at night. And the holes fill up with water when it rains, making it a very unpleasant walk. As for the apartment itself, I find it to be a pleasant living environment. The size and layout are great. The new fixtures are nice as well although it would be nice to get a new bathroom mirror to go along with the new sink. The old mirror looks very out-of-place now.
response from property -Thank you for your review. You should be getting your new medicine cabinet any day now to go with your beautiful new bathroom fixtures. We will also be repaving as part of our current renovations so hang tight, the walkways will soon be much improved!
Great place to livesubmitted by Theresa H. - |Recommended: Yesbeautiful, spacious apartment with friendly neighbors and you can do your laundry inside your own apartment.
response from property -Thank you so much, we're glad you love it here as much as we do!